At Sam 3D Labs, every 3D printed model is fabricated with precision and care according to specific requirements. Due to the custom nature of our production, we do not offer general returns or refunds. All placed orders are considered final sales.

We offer replacements strictly within 7 days of delivery only in the case of damaged or structurally defective 3D prints. If you receive a damaged item, please notify our support team within this timeframe with clear images of the defect and your order details.

• The item must remain unused and in its original packaging, including all printed components.
• The customer is responsible for covering the return shipping costs.
• If the returned item is found to have additional damage, signs of use, or missing parts, the replacement request will not be processed.

To initiate a replacement request, please reach out to us via our Contact Us page. We appreciate your cooperation as we work to deliver high-quality, custom 3D printed components.